Isnap faq user login3/29/2023 Any transaction conducted with a valid card and PIN is the client’s responsibility, even if the transaction was done without the client’s permission or knowledge. A person’s account can only be used with a valid EBT card and Personal Identification Number (PIN). How do I get a new one?Ī: If the EBT card is lost or stolen, it is the cardholder’s responsibility to call the EBT Customer Service Center at (877) 328-9677 to report the problem as soon as possible. Q: My Electronic Benefit Transfer (EBT) card was lost or stolen. You can locate the address and telephone number for your county social services/human services agency here. If you continue to have difficulty with these sites, please contact your local county social services/human services agency for assistance. Each of these websites has specific instructions on topics such as creating an account, retrieving your password or difficulty logging in. Q: I am having trouble logging onto your website to apply for/check the status of my benefits.Ī: Websites used to apply and/or check the status of public assistance benefits such as e-benefits or are not administered or maintained by the California Department of Social Services. For example, if a case number ends in the number “5,” the day the benefits are available on the EBT card is the 5th day of each month.įor further information regarding the status of your benefits, please contact your local county social services/human services agency. Under the CalFresh Program, benefits are available on an Electronic Benefit Transfer (EBT) card based on the last digit of the individual’s county case number. Q: When will I receive my public assistance benefits?Ī: Under the California Work Opportunity and Responsibility to Kids (CalWORKs) Program, benefits are paid between the first and third calendar day of the month. You can locate the address and telephone number for your county social services/human services agency here.įurther, if you had an appointment with your worker and you need to reschedule, please use the website listed above for further assistance. Q: How do I contact my county worker or reschedule my appointment?Ī: If you would like to speak with your county worker and/or need assistance with scheduling or rescheduling an appointment with your county worker, you must contact your local county social services or human services agency. If you would like to check the status of your application and/or case, please contact your county social services/human services agency for further assistance. Q: How do I check the status of my public assistance application/case?Ī: The California Department of Social Services does not process public assistance applications or maintain case file information. To see which counties accept public assistance applications online, please visit the website. Certain counties in California are now accepting public assistance applications online. However, you must return the application either in person or by mail to the appropriate county office. It is possible to download and complete an application for public assistance from the California Department of Social Services website. You may request an application for public assistance benefits from your local county social services/human services agency by phone, in person, by fax or by mail. Q: How do I apply for public assistance benefits?Ī: Applications for public assistance programs are processed by your county social services/human services agency. Frequently Asked Questions General Questions
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